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Thompson Gas - Cannot reach them on the phone.

All I get is a recording. When they call me back , I M not at home. On and on it goes phone tag. Guess they can’t afford a real person to answer the phone or even call you back within a certain time period.

#1452324
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Thompson Gas - Out of gas

1.3
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Called 5 times to local office,Red Bay,AL, just to be told they could not deliver any gas today, 1/14/19, since Friday is our delivery day. We are out now. We will be going to a different gas co. ASAP!

1.3
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I didn't like
  • Customer service
#1448287
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I paid for gas and a service fee to check for leaks. The gas was dilivered without my knowledge, i called a week later to have them return to check for leaks, they came out and lit the pilot. I smelt gass so i called again to come check for leeaks, the valve was broke...
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1.0
#1420264
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Thompson Gas - Worst company i have ever deal with

I onley live 4 miles from this company takes a week or more to just get gas from them

#1415714
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Thompson Gas - Need Gas

I requested propane wed of last week. Still have not heard anything. Tried calling and was on hold for 15 minutes. This is not aceptable, I am freezing!!!

#1388467
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They deserve zero stars but that's not allowed. This place has the absolute worst customer service I've ever dealt with. They have the highest price for propane in the area then hit you with all kinds of service charges and hidden fees. They never said anything at all...
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1.0
I didn't like
  • Customer service
  • Pricing
  • Communication
#1381953
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Tuscumbia, Alabama

Thompson Gas in Tuscumbia, Alabama - Prices

1.0
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Value for money
Was getting bottles refilled at Loves Truck Stop for 2.99.9/gal. No one presently certified, so i went to Thompsons propane office to grt bottles refilled. I got a total of 9.2 gal of propane. He charged me $40.00. I asked him how much it was per gal. He would not say. I told him how much it was at Loves, which is also theirs. I asked him again. He said they charge by bottle. He gave me a receipt that only had the amount he charged me. No other info. I guess they charge what they want....

1.0
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Tuscumbia, Alabama
#1253520
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Noticed my tank was low. After being told by rude dispatch lady that it takes 7-10 days to get gas delivered it took 3 weeks. I was out of fuel for two weeks and too ill to keep the wood stove going. They did not care. They even admitted a driver was in my area each...
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2.0
#1208516
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Thompson Gas - Rude person handling accts

1.2
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The lady who answers the phone is rufe. They will not work with you in any way until you pay upfront. Very frustrating ppl to deal with. Wish i could switch companies

1.2
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Value for money
#1179979
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Contact Thompson Gas

Mailing Address:
5260 Westview Drive Suite 200
Frederick, Maryland 21703
United States
Phone:
(800) 768-6612
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Columbiana, Alabama

Thompson Gas in Columbiana, Alabama - Out of gas... and still waiting.

1.7
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Price Affordability
Product or Service Quality
Reliability
I am a custom for over 20 years and on the budget and automatic refill and out of gas for 2 days. I called for on 1/9/2018 for fillup and haven't received gas yet. Today is 1/16/2018. The first and last fillup I received was on 11/25/2018.

1.7
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Price Affordability
Product or Service Quality
Reliability
Columbiana, Alabama
#1170059
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